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24 hours cancellation notice is required for routine dental appointments to avoid a cancellation charge. This allows the appointment to be offered to others. In the event of late cancellations, we will try to rebook the clinical time. Giving us notice allows us to offer these appointments to others and the possibility of avoiding these charges.
Missed hygiene appointments will be charged at full fee. Missed dental appointments will be charged as a percentage of the planned treatment.
Please note if you miss two or more appointments or routinely cancel appointments at late notice you will no longer be offered dental treatment at the practice.
Keep smiling dental practice reserve the right to charge a discretionary fee for all private dental and hygiene appointments missed or cancelled with less than 24 hours notice.
If you are running late, please telephone the practice in advance of your arrival. If you arrive greater than half way through your scheduled appointment time you will be seen at the discretion of the treating dentist.